I haven't received my rank?
Please allow up to 5 minutes to receive your rank. If you still haven't received your rank, try relogging. If that fails, message @ nimajnb#9686 on Discord or contact our support.
Is it possible that I can get a free rank?
Unfortunately not. The only way to get a rank, is by purchasing one through the store.
What happens if I chargeback?
If you decide to chargeback, you will be permanently banned from the server automatically. This is described in our Web-Store Terms of Service, that you have to accept before you complete an order. You can also view it on our Discord at https://discord.me/eskapists/.